Winter Warmth Bundle

• Cabernet reserve 
• Merlot 
• Chardonnay Reserve 
• Verak 10 

How long does it take for an order to ship?
Most orders ship within 1-2 business days but it can take up to 3-4 business days in some
instances depending on product availability and when the carrier picks up. Our network of
retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank
holidays and weekends. Depending on your location, orders will be delivered within 2-9
business days after shipment. From time to time, there may be some delays

How do I track my order?
You will receive an email with your tracking number once it has been fulfilled. If you have not
received the email yet, please check your promotions, junk, and spam folders before reaching
out as the email sometimes ends up there.

RETURNS
All sales are final and returns and exchanges are not accepted.

MISSING, INCORRECT, OR DAMAGED GOODS
If you receive your order and it has been damaged during shipment, the goods you received does not match your
order, or there is anything missing from your order, email us at info@stonecastleus.com within 3 days of receiving the
shipment. You must include a description of the damages or missing items and include pictures.

FAILURE TO DELIVER
If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for you order upon
deliver, email us at info@stonecastleus.com. If your order is returned to the sender, you will be able to receive a refund
for the cost of your item, minus any applicable shipping costs and a $20 restocking fee.

REFUNDS AND EXCHANGES
We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item,
send us an email at info@stonecastleus.com. Once your return or damaged or defective goods is received and inspected,
we will send you an email to notify you that we have received your returned item. We will also notify you of the
approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within a certain amount of days. We do
not accept exchanges.